FEES & CANCELLATION POLICY

Membership Fees
  • If you are on a paid membership plan, membership fees and billing cycle begin the day you sign up.

  • Recurring memberships automatically renew at the end of the billing cycle (monthly, semi-annually or annually) and will be charged to the member's credit card entered from the day of registration.

  • If your membership plan is non-recurring (one-time payment) and has expired but you wish to continue your membership, you must login to your Rugged Running Account on our website and register for a new membership plan.

  • Rugged Running may terminate your membership and these terms if it is unable to renew your membership based on inaccurate or outdated credit card information.

  • Access to Rugged Running Members Login and protected content pages granted under these terms is effective only upon current payment of the membership fees if applicable.

  • Rugged Running will provide at least 30 calendar days notice before an increase in membership fees for a subsequent subscription.

Changing Membership Level
  • Upgrading Membership Plan: You upgrade your membership level at anytime by logging into your Account and clicking View Plan Details. If you want to upgrade from a membership level that didn't include personalized coaching to one of our coaching packages please contact us at connect@ruggedrunning.com prior to upgrading to make sure we still have space available under the plan you wish to upgrade to.

  • Downgrading Membership Plan: Rising Stars can downgrade to the Tribe membership plan at anytime. If you are on a Coaching Package plan you can downgrade to a Rising Star, Rookie or Tribe plan after completing your coaching package plan.

Canceling Your Account
  • If you are on our free Tribe membership plan, you can cancel your account at any time without charge.

  • Rising Star Memberships: To avoid being charged for the next period, you must go into your online account and cancel your membership prior to your membership renewal date. Click on the Account button on our website (after you are logged in) and click on View Plan Details to cancel or change your plan.

  • Go Getter, All-Star, Hall Of Famer & Legend Memberships: If for some reason you need to cancel or pause your plan please contact your coach or email Wyatt Yates at wyatt@ruggedrunning.com to discuss next steps.

  • All memberships can be reinstated at any time by logging back into your Account on our website and registering for a new membership plan.

Refunds
  • All membership fees are Non-Refundable.

  • However, for coaching package only, if circumstances arise like an injury or a personal matter (with a doctors order) that prohibit you from training you can suspend your training and resume it at a later time for the remaining month(s) you have already paid for.

Coaching Program Revisions
  • Please make sure you fill out your client questionnaire and monthly questionnaire completely, especially the section on which races you will be running. If, as a result of you wanting to change and/or add a race that does not fit into the program provided to you, we have to make revisions to your program you will be responsible for paying the applicable fee for the revision. Revision fees vary depending on how many months your program have to be revised. The monthly revision rate will be the same monthly rate as you were charged for the original program.